Refund policy

Refund & Returns Policy

The short version: every Dear Digi camera is a pre-loved, one-of-a-kind piece, so we don't accept change-of-mind returns. Every camera is individually tested before dispatch, and what we offer is honesty before you buy and real help if something isn't right. If a camera arrives with an issue, damaged in transit, or significantly not as described, we'll put it right at our cost. Your rights under the Australian Consumer Law always apply, and nothing on this page limits them.

Change of mind

We don't accept returns or exchanges for a change of mind. Each camera is unique and pre-loved, so the moment you choose it, it stops being available to anyone else. Please choose with care, and ask us anything before you buy. We're always happy to send extra photos, answer questions, or tell you honestly if a camera isn't the right fit for what you're after.

If your camera arrives with an issue

If your camera arrives damaged, isn't working as it should, or is significantly different from its listing, please get in touch within 48 hours of delivery and keep all the original packaging. We'll look into it carefully and put it right by repairing it, replacing it, or refunding you, at our cost. Where there's a major failure, the choice between a refund and a replacement is yours. You'll never be left on your own with it.

Our promise

Every Dear Digi camera is individually tested before dispatch, so you'll never receive an untested camera. Each one is cleaned and honestly described before it's packed. While vintage electronics can't be guaranteed to last forever, we'll always stand behind the accuracy of our listings and help if something isn't right when your camera arrives.

This does not affect the consumer guarantees you have by law, which we can't exclude and don't try to. See Your consumer rights below.

What to expect from a pre-loved camera

Every listing describes the camera's condition, including marks, wear and any quirks we found while testing, and the photos are of that exact camera. Visible wear, small scratches and signs of age are normal on vintage equipment and aren't faults. Rechargeable batteries are consumable. Battery performance naturally varies with age, and all included batteries are tested before dispatch.

Dear Digi Transit Protection ♡

Standard shipping is free on every Dear Digi order within Australia. There is no postage charge at checkout, and the price you see on a listing is the price you pay. Every order is sent tracked and insured with Australia Post, requires a signature on delivery, and is protected from dispatch until it safely reaches you.

If you need your camera sooner, an express tracked option is offered at checkout for an additional cost. It is entirely optional, and the standard tracked service remains free.

If your parcel is lost or arrives damaged in transit, we'll take care of the problem so you don't have to. Please contact us within 48 hours of delivery and keep all original packaging while we sort it out, as it helps us work out what happened. We'll make it right by arranging a replacement where one is available, or an appropriate refund.

How to make a claim

Reach us through our contact page as soon as you notice an issue, ideally within a few days of delivery. To help us help you quickly, please include:

• Your order number or the email used to order.
• Which camera it is and what's wrong.
• Clear photos of the issue.
• If possible, an unedited unboxing video. It helps us resolve transit issues much faster, but it's never required for us to assist you.

We'll review it and guide you through the next steps. Please don't send anything back before hearing from us.

Return postage

If we ask you to send a camera back to us, we'll cover the return postage. We'll give you the details when we arrange it.

Refunds

Once a refund is approved, it goes back to your original payment method. Refunds are usually processed within a few business days of us receiving or assessing the camera, though it can take a little longer for the funds to appear, depending on your bank or provider.

Your consumer rights

Nothing in this policy limits your rights under the Australian Consumer Law. Our cameras come with guarantees that cannot be excluded: they should be of acceptable quality and match their description. If there's a major failure, you may be entitled to a refund or replacement, and to compensation for any other reasonably foreseeable loss.