Terms of service
Terms & Conditions
In short: every Dear Digi camera is individually photographed, tested, cleaned and sold exactly as described. The photos you see are of the exact camera you'll receive, with no stock images and no surprises. All prices are in Australian dollars (AUD). Cameras are sold pre-loved and individually tested, and your rights under the Australian Consumer Law always apply. The full Terms & Conditions are below.
About these Terms
These Terms & Conditions apply to your use of the Dear Digi website and to all purchases made through our store. By accessing our website or placing an order, you agree to these Terms. If you do not agree, please do not use our website.
Using our website
You agree to use our website lawfully and respectfully. You must not interfere with the operation of the website, attempt to gain unauthorised access to our systems, or misuse the website in any way. By placing an order, you confirm that you are legally capable of entering into a binding contract under Australian law.
Our cameras
Dear Digi specialises in curated digicams, from genuine vintage models to carefully chosen newer compacts, and every camera is unique. Before being listed for sale, every camera is:
- Thoroughly tested
- Professionally cleaned
- Individually photographed
- Honestly graded
The photographs displayed on each product page are of the exact camera you will receive. Any cosmetic imperfections or signs of use are clearly shown and described within the product listing.
As these are pre-loved compact cameras, some (particularly older models) may differ from the latest cameras in areas such as battery life, autofocus speed, LCD brightness, charging methods, storage media and general performance. These characteristics are part of the normal nature of these cameras and are not considered faults. Colours may appear slightly different depending on your screen or device settings.
Prices & payment
All prices are shown in Australian dollars (AUD). Payment is processed securely through our payment providers at checkout, and orders are processed once payment has been successfully authorised. Although we take great care to ensure pricing accuracy, genuine pricing or listing errors may occasionally occur. If this happens, we reserve the right to cancel the affected order and issue a full refund.
Orders
Placing an order constitutes an offer to purchase. Because every camera is one of a kind, your order is accepted once it has been prepared for dispatch. Occasionally we may need to cancel an order due to circumstances including:
- the item becoming unavailable
- pricing or listing errors
- suspected fraudulent activity
- payment issues
If an order cannot be fulfilled, any payment received will be refunded in full.
Shipping & delivery
We currently ship throughout Australia and standard shipping is free of charge. An express tracked option is available at checkout for an additional cost. All orders are sent tracked and insured with Australia Post and require a signature on delivery, are covered by Dear Digi Transit Protection from dispatch until they safely reach you, and are generally dispatched within one business day. Delivery times vary depending on your location, and once your order has been dispatched you will receive tracking information via email. If your parcel is lost or arrives damaged, please contact us within 48 hours of delivery and retain all original packaging, so we can investigate and put things right. Risk in the goods transfers to you once your order has been successfully delivered to the shipping address provided.
Issues, returns & Australian Consumer Law
Dear Digi cameras are vintage and pre-loved, and every one is individually tested before dispatch. If a camera arrives with an issue, damaged in transit, or significantly not as described, contact us within 48 hours of delivery with your order number, photos, and an unedited video if you have one. Once we've assessed it we will repair it, replace it with a comparable camera where possible, or refund you, at our cost. Where the failure is major, you choose between a refund and a replacement.
Because every camera is individually photographed and sold as a unique, curated piece, we do not accept returns or exchanges for change of mind.
We can't help with damage or deterioration that happens after delivery, including:
- accidental damage
- water or liquid damage
- impact damage or dropping
- misuse or neglect
- unauthorised repairs or modifications
- cosmetic damage occurring after delivery
- damage caused by improper storage or use
- normal wear of rechargeable batteries
Rechargeable batteries are consumable items and naturally lose capacity over time. Battery performance naturally varies with age, and all included batteries are tested before dispatch. Normal wear, small scratches and other cosmetic signs of age are expected on vintage equipment and are not faults.
Nothing in these Terms excludes, restricts or modifies any rights you have under the Australian Consumer Law. Our goods come with guarantees that cannot be excluded, including that they are of acceptable quality and match their description. Nothing on this page limits those guarantees in any way.
Accessories
Where included, accessories such as memory cards, chargers, straps, pouches or cables are supplied as complimentary or convenience items unless otherwise stated. Unless specifically advertised as new, they are supplied as-is.
Intellectual property
All content on this website, including our brand name, logo, photographs, product descriptions, graphics and written content, is owned by Dear Digi. You may not reproduce, distribute, copy or use any content without our prior written permission.
Third-party services
Our online store is powered by Shopify. Payments may be processed through services including Shopify Payments, Shop Pay, Apple Pay, Google Pay and other payment providers. Your use of these services is also subject to their own terms and privacy policies.
Limitation of liability
To the fullest extent permitted by law, Dear Digi is not liable for any indirect, incidental, special or consequential loss arising from the use of our website or products. Nothing in these Terms excludes or limits any rights that cannot legally be excluded under the Australian Consumer Law.
Privacy
Your privacy is important to us. Our collection and handling of personal information is explained in our Privacy Policy, which forms part of these Terms.
Changes to these Terms
We may update these Terms from time to time to reflect changes to our business or applicable laws. The latest version will always be published on this page together with the date it was last updated. By continuing to use our website after changes are published, you accept the updated Terms.
Governing law
These Terms are governed by the laws of Queensland, Australia. Any dispute arising in connection with these Terms or your purchase will be subject to the jurisdiction of the courts of Queensland.